Privacy Policy
Privacy Policy
Last updated: Jan 2026
This Privacy Policy explains how Heritage Property Maintenance & Handyman Service (“we”, “us”, “our”) collects, uses, and protects personal data when you visit or use https://www.heritagehandyman.co.uk.
We are committed to ensuring that your privacy is protected and that personal data is handled in accordance with UK data protection law.
1. Data Controller
The Data Controller responsible for personal data processed through this website is:
Heritage Property Maintenance & Handyman Service
Email: HPSBexhill@gmail.com
If you have any questions about this Privacy Policy or how your data is handled, you may contact us using the details above.
2. Personal Data We Collect
We may collect and process the following personal data:
- Contact Information: such as name, email address, phone number, and address when you contact us or request a quote
- Communication Data: including messages sent via contact forms, email, or other direct communications
- Technical Data: such as IP address, browser type, operating system, and basic usage information
- Website Usage Data: information about how visitors use our website (for example, page visits and navigation patterns)
Personal data may be provided directly by you or collected automatically when you use the website.
3. Purpose of Collecting Personal Data
We collect and use personal data for the following purposes:
- To respond to enquiries and provide quotes or information about our services
- To communicate with customers regarding services requested
- To operate and maintain the website
- To improve website functionality and user experience
- To comply with legal obligations
- To protect against fraud, misuse, or security issues
We only collect personal data that is necessary for these purposes.
4. Legal Basis for Processing
Under UK GDPR, we process personal data on the following legal bases:
- Consent: where you voluntarily provide information via contact forms or direct communication
- Contractual necessity: where processing is required to provide requested services
- Legal obligation: where we must comply with applicable laws
- Legitimate interests: to operate, improve, and secure our website and services
5. Data Sharing
We do not sell or rent personal data.
Personal data may be shared only where necessary with:
- Service providers supporting website hosting or email services
- Professional advisors (such as accountants or legal advisors), where required
- Authorities or regulators where legally required
Any third parties are required to process data securely and in compliance with applicable law.
6. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or regulatory requirements.
When personal data is no longer required, it is securely deleted or anonymised.
7. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Request data portability (where applicable)
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us using the details provided above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
8. Cookies
This website may use cookies or similar technologies to improve functionality and analyse usage.
You can control or disable cookies through your browser settings. For more information, please refer to our Cookies Policy (if applicable).
9. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. External Links
This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
Email: HPSBexhill@gmail.com